Help Center

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🚀Getting Started

How does ClaimFighter work?
Upload your insurance denial letter (PDF or image), and our AI generates a professional appeal letter in under 30 seconds. The AI analyzes your denial code, finds similar successful cases, and crafts a personalized appeal.
What file types can I upload?
We accept PDF, PNG, JPG, and DOCX files. For best results, upload the original denial letter or Explanation of Benefits (EOB) as a PDF.
How long does it take to get my appeal letter?
Your quick appeal letter is generated in under 30 seconds. An enhanced version with deeper research is emailed to you within a few hours.

📋Appeals Process

What is a denial code?
Denial codes (like CO-97, PR-96) are standardized codes insurers use to explain why a claim was denied. Each code has specific appeal strategies that work best.
What should I do after getting my appeal letter?
Review the letter, add any personal details or medical records, then send it to your insurer. The letter includes the mailing address and deadline. We recommend sending via certified mail.
What is the success rate?
Success rates vary by denial code and insurer. Our AI shows you the estimated success probability for your specific case based on thousands of similar appeals in our database.
What if my appeal is denied again?
You can file an external review with your state insurance department. Your appeal letter from ClaimFighter can be adapted for external review. Many states have a 60-day window for external appeals.

💳Credits & Billing

How do credits work?
Each case submission costs 1 credit. You get 2 free credits on signup. Earn more by subscribing to a plan, uploading successful appeal outcomes (+1 credit), or referring friends (+2 credits).
What plans are available?
Basic ($19/mo, 3 credits), Pro ($49/mo, 10 credits), and Team ($99/mo, 25 credits). All plans include the enhanced deep-research analysis at no extra cost.
How do I earn free credits?
Upload proof of a successful appeal (+1 credit), refer a friend who signs up (+2 credits), or mark your appeal outcomes (+0.25 credits each). There is a cap of 5 earned credits per month.
Can I get a refund?
If our AI fails to generate a letter, the credit is automatically refunded. For subscription refunds, contact our support team.

🔒Account & Security

Is my data secure?
Yes. All documents are encrypted in transit and at rest. We use Supabase (built on AWS) for secure storage. Your medical documents are never shared with third parties.
Can I delete my account and data?
Yes. Contact support and we will delete all your data including uploaded documents, case records, and appeal letters within 30 days.
Who can see my documents?
Only you and our AI system. Human support agents can only access your case data if you escalate a support ticket and grant permission.

Still need help?

Our AI support agent is available 24/7. Click the chat bubble to get instant answers.

Upload your denial letter